Frequently asked question

In a case when the payment fails, you can retry making the payment ensuring that the information that you have entered is accurate along with the billing address and other required details. If your payment is debited from your bank account even after the payment failure then it will get credited back within 7-10 days. This is done after receiving a confirmation from your bank.

Payment options accepted at Gliterz: Cash on Delivery<br> Debit Card<br> Credit Card<br> Wallet<br> Net Banking<br>

This generally happens when the product that you are returning is damaged or the original tag of the same is missing.

The number of days taken to pick up a product may vary as per the logistic team which is assigned to pick up your product. It approximately takes 4-7 days.

Tap on “My Order’’<br> Choose the item to be returned<br> Enter the ‘details requested’ and create a return request for your product<br>

If you have selected the Cash on Delivery option then there is no amount to be refunded since you have not paid for that order. All the payment that has been made through Net Banking, Credit Card, Wallet you will receive the refund amount in the source account within 7-10 days from the time of order cancellation.

In the main menu tap on ‘My Orders’ under the main menu of website/app to check your order status.

You can cancel your order only before it has been packed. If your order has already been shipped from our end, you can refuse to accept at the time of delivery. This way, your refund will be processed into the source account, if you had made the payment through online.